+(254)724256162     info@kemu.ac.ke
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Service Delivery Charter

  SERVICES REQUIREMENTS TO OBTAIN SERVICES COST TIMELINE RESPONSIBLE OFFICER
1 Communication:
• Telephone
• Emails
• Correspondence		 • Call
• Mail Content
• Letter		 Nil Immediate or within 24 hours Registrar,
Administration and
Planning
2 Admission of students:
a) Government Sponsored (GSSP)		 • KUCCPS List Nil Within 2 months of receipt of
admission		 Registrar, Academic
Affairs
b) Self-Sponsored (PSSP) • Minimum Course Entry
• Payment of application fee		 Application Fee:
• Certificate –
Ksh. 500
• Diploma –
Ksh.1,000
• Degree –
Ksh.1,000
• Masters –
Ksh.2,000
• PhD – Ksh.5,000		 Within 1 month of application Registrar, Academic
Affairs
3 Unit Registration • Student Unit Registration Form
• Finance Clearance		 Nil Within One week Registrar, Academic
Affairs
4 Teaching • Registration of Units
• Class of attendance
• Learning Materials		 As per Fee
structure		 The first 14 weeks of the trimester Chairmen of
Departments
5 Examinations • Two-thirds class attendance
• Student ID Card
• Examination Card		 As per fee
structure		 In the last 2 weeks of the
trimester		 Chairmen of
Departments
6 Examinations Results Queries • Result Slips Nil Within 1 to 3 hours Registrar, Academic
Affairs
7 Processing of Postgraduate
Proposal/ Thesis		 • Fulfillment of all requirements Nil Within 1 month Director, Postgraduate
Studies
8 Issuance of academic certificate
upon graduation and final clearance.		 • Successful completion of the
course
• National ID card/passport
• Clearance from the University
• Evidence of payment of
graduation fee		 Nil One month after graduation Registrar, Academic
Affairs
9 Recruitment:
a) Interviews		 • Initation for the interiew
• Contact Details:
• Email address
• Telephone number		 Nil Within 30 days from the closing
date of application		 Human Resource
Officer
b) Response to successful
candidates after interview		 Nil Within 30 days after the date of the interview
10 Health Care Services • Staff/ Student identification card
• Proof of payment
• NHIF Card by members of the public		 As per Charges
displayed at the
Medical facility		 Immediate Clinical Officer In-
Charge
11 Processing and awarding of tenders • Request from the user
department
• Submission of bid document
• Prequalification		 Nil Within 30 days of opening
tenders		 Chief Procurement
Officer
12 Payment of creditors and other contracted services • Duly signed invoices
• Approved claim		 Nil • Within 90 days of receipt of
documents (all factors constant.)
• As per the contract		 Chief Finance Officer
13 Preparation of collaboration documents; MoUs, etc. • None Nil Within 30 days upon approval Legal Officer
14 Short term training on demand for topical issues in:
a) Management
b) Data Analysis
c) Financial Management
d) ICT Programmes and packages
e) Technical courses
f ) Any other areas as advertised		 • Request
• Identified need
• Payment		 As per quotation As per request Director, Centre
for Leadership
and Professional
Development
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Contact Information

Kenya Methodist University
Postal:
P.O. Box, 267 – 60200, Meru, Kenya
P.O. Box, 45240 – 00100, Nairobi, Kenya</span
P.O. Box, 89983 – 80100, Mombasa, Kenya

Mobile and Email:
  +254-724-256-162
  info@kemu.ac.ke

Mon – Fri 8:00A.M – 5:00P.M

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