International Center for Outsourcing Studies (ICOS) at KeMU

The BPO Certification Institute, Inc. (BCI) approved the ICOS license for KeMU after a rigorous evaluation of its history, intent, caliber, performance and the potential of the university in delivering and creating knowledge which makes a difference to the people of Kenya and the region. Consequently, the ICOS at KeMU was set up with the objectives of:

  • Enable students of KeMU and of other institutions elevate their employability to global levels so that they can stake claims for well-paying white collar KPO/BPO jobs right in campus.
  • Joining the global network of Outsourcing/BPO knowledge centers in Universities and Institutions of Higher Learning.
  • To enable the Kenya Government and industry stakeholders of BPO in our country access global workforce competence standards and worldclass knowhow on BPO talent development.
  • To enable Kenya create a sustainable framework and system of developing large pools of trained BPO talents certified on global standards.
  • To enable stakeholders in Kenya BPO industry access latest global knowledge locally through the KeMU ICOS and conduct research and development related to indigenization of practices and resources required for keeping our BPO industry healthy and competitive.

The Mandate for KeMU ICOS

  • Most fundamentally, the KeMU ICOS will be a prime BCI representative institution in Kenya and East African region, dedicated to the twin causes of large-scale employability building for BPO industry and also development of knowledge related to capacity building for the Kenyan BPO industry - with compete support from BCI.
  • The KeMU ICOS, after two years of successful existence, can be considered for an elevation to the International Center of Excellence in Outsourcing Studies by BCI after a formal application by KeMU and an exhaustive audit by the PVC.
  • The KeMU ICOS is mandated to promote, propagate, market, sell and deliver the entire BCI range of 20+ international BPO Certification programs covering six levels of professionals.
  • KeMU ICOS will also conduct research and development for local BPO industry through direct assistance from BCI. The ICOS faculty will be duly trained and oriented by BCI.
  • To collaborate with relevant organizations (locally or internationally) and form a consortium with BCI on projects of importance related to BPO capacity building and growth. BCI would specifically welcome opportunities to participate i projects related to BPO training at all levels and adoption of standards by BPO enterprises and research requirements of local BPO companies.
  • To organize seminars, conferences, and other events and create a platform for local BPO stakeholders using BCI's experiences and knowledge. BCI shall always play the role of Chief Knowledge Partner in such events.

Benefits of hosting the ICOS in KeMU

  • Access to international standards: KeMU gets access to the world's first, only and the most ubiquitous standards of professional human competence in Business Process Outsourcing - the HCMS21.
  • Access to international training knowhow: KeMU gets to access systems, content and architectures of the world's most rigorous BPO training programs benchmarked on the BCI HCMS21 standards, Release 2.0 - which means that the university, through its ICOS, can actually roll out exactly the same international training programs that are prevalent in 40+ nations today - and quick time of 60 days from start to finish.
  • Addition of a new department/discipline: KeMU will immediately add a new knowledge discipline and hence a faculty or department through BCI's high involvement assistance. This will facilitate networking with local BPO industry.
  • Research and consulting: KeMU now becomes and automatic choice for the government or any BPO industry stakeholder for large scale training projects or research or consulting projects.


For any enquiries regarding this programme, please use the contacts below:
Kenya Methodist University Building (KeMU Hub)
P.O. Box 45240-00100, Nairobi
Tel: 020-2247987/2248172
Safaricom: 0725-751878
Airtel: 0735-701311
Fax: 020-248160